VoIP, an acronym for Voice Over Internet Protocol, has become a popular service for businesses. Besides unifying all your business communications, VoIP systems are more affordable than landlines and can increase the productivity in your workplace.
Not convinced? Here are six ways that VoIP can make you and your team more productive.
- Supports Remote Working
Did you know that 37% of U.S. workers have reported that they have telecommuted for their job? Back in 1995, that figure was only at 9%. The cause? Advances in technology have made it affordable and convenient to do so. But are remote workers more productive than traditional employees?
According to a survey conducted by TINYpulse, yes, they are.
91% of remote workers believe they “get more work done when working remotely,” compared to only 9% who feel they don’t. Additionally, remote workers are happier as well. And when employees feel this way, they are more productive and less likely to quit.
VoIP communications systems support this lifestyle by allowing mobile and flexible options for employees to communicate with colleagues without having to physically be in the office. With features like conference calling and the ability to send and receive calls on smartphones, employees can work from wherever they prefer.
- Reduces Time Spent on Voicemails
Whether you’re in a meeting or out for lunch, it’s easy to miss an important phone call. This means that you have to spend a portion of your hectic day listening to the voicemail and responding to the caller.
With many VoIP services, however, you can actually convert your voicemails into emails. Because we’re more likely to check our emails than voicemails, as 33.8% of Americans check their emails throughout the day, this is a major time-saving feature.
You can also forward voicemails to the right individual on your team. For example, if a customer called the sales department but was looking for someone in accounting, you could forward that message without listening to it and ensure it got to the right individual.
- Enables Calls to Be More Effectively Managed
When the phone is ringing off the hook all day, it’s hard to complete other tasks. With a VoIP service, though, you can effectively manage phone calls so you can keep working without being disturbed.
For example, there are automated features like virtual assistants that answer and direct callers to the right department, do not disturb options that send callers to your voicemail, off-hours messaging, a virtual waiting room and caller ID that allow you to easily manage incoming calls.
- Encourages Collaboration
VoIP services are yet another modern tool that allows your team to work together and share information quickly and easily. Instead of waiting to respond to emails or any other internal communications, you can simply pick up the phone and call the shipping department, for example, to find out if they shipped out an important delivery on time.
Also, VoIP services are meant to handle rich media applications, like videos or other files. Likewise, more and more businesses seem to be using Skype Group Chat for collaboration calls and team meetings. This makes sharing vital information incredibly fast and simple.
- Creates Fewer Technical Problems
VoIP systems are extremely easy to install. In fact, the vast majority of customers are able to set up a business communications system in just a matter of minutes. Most systems feature a base station that connects to a router and once in place extensions connect wirelessly through DECT 6.0 technology — with absolutely no wires! Most VoIP systems support standard analog phones and some also support IP phones and even mobile phones.
No technician is needed to come out and set up your system because you can do it on your own. And if there is an issue, you can quickly troubleshoot it yourself without being on the phone all day with tech support.
Furthermore, if your Internet connection does crash, calls will either be rolled over to your voicemail or redirected to your mobile device so you’ll never miss out on an important business inquiry.
- Fosters Better Customer Service
Since VoIP systems are computer based, you can incorporate them with multiple business applications. For example, you could have yours set up so that when you receive a call from a customer or client, important information will be available to you automatically on your computer screen. When you have this information directly in front of you without having to search for it, you can provide faster customer service and reduce your time spent on each call.
This article was written by Loren Baker from Business2Community and was legally licensed through the NewsCred publisher network.
For further reading on CenturyLink VoIP, check out our white paper!